Once you place your order, you will receive an automated confirmation email containing the following information:
- Order number: A unique identifier for your order.
- Order details: A list of the items you purchased, including quantities and prices.
- Estimated delivery date: A projected timeframe for when you can expect to receive your order.
- Shipping address: The address where your order will be delivered.
- Tracking number: (If available at the time of confirmation) A tracking number that you can use to monitor the progress of your shipment.
If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.
Estimated Delivery Time: Customers can expect to receive their products within 6-10 business days after their payment and order have been processed. This is just an estimate, and actual delivery times may vary.
Estimated Delivery Time = Order Production + Shipping Time
| Product | Order Production Time (business days) |
Shipping Time (business days)
|
| Tote Bag | 1-3 | 5 – 7 |
| Mug | 1-3 | 5 – 7 |
| Pillow | 1-3 | 5 – 7 |
| Poster | 1-3 | 5 – 7 |
| T-shirt | 1-3 | 5 – 7 |
Order Production (Monday – Friday): Your purchase will go into our waiting queue for two hours after payment before it is printed. You have this window of time to amend the order’s information or cancel it. It usually takes 1-3 business days for production. Orders placed after 5 pm EST will be processed on the next business day.
Shipping Time (Monday – Friday): The 5–7 business day delivery window is only an estimate; actual delivery times may differ. Every shipment includes a tracking link so that clients may view the progress of their deliveries.
Shipping Costs:
- Free Shipping: We offer free shipping on all US and international orders (*see below for details).
- Free Shipping Details: Free shipping applies to all orders with no weight or value restrictions.
- Combined Orders: We recommend placing separate orders for items shipping to different addresses. However, you can combine orders for free shipping as long as they are shipped to the same address.
International Shipping
We offer free international shipping on all orders. However, please note that international shipments may experience occasional delays due to customs procedures. These delays can vary depending on the destination country, customs regulations, and the volume of shipments being processed.
To help minimize potential delays, we recommend the following:
- Provide accurate shipping information: Ensure that the shipping address you provide is correct and complete, including any necessary customs codes or import permits.
- Check local customs regulations: Familiarize yourself with the customs regulations in your country, as this can help you avoid unexpected delays or fees.
- Be patient: While we do our best to expedite international shipments, please understand that customs clearance can sometimes take longer than anticipated.
If you have any questions or concerns about your international shipment, please don’t hesitate to contact our customer support team. We are here to assist you and provide updates on your order’s progress.
Incorrect or Undeliverable Address: Orders not delivered because of incorrect or insufficient customer information are not our responsibility. Items that are returned to us may be reshipped at the following costs, with updated and correct shipping information:
- $7 for re-ship to US per item
- $10 for re-ship globally per item
Tracking Information:
Once your order has been processed and shipped, you will receive an email containing a tracking link. This tracking link will allow you to monitor the progress of your shipment from our warehouse to your doorstep.
The tracking number will be included in the confirmation email if available at the time of processing. If not, you will receive a separate email with the tracking number once your order ships.
Please note that the tracking information may take some time to update after your order has been shipped. If you have any questions or concerns about your order’s status, feel free to contact our customer support team.
Multiple Addresses and PO Boxes: We only provide shipping to a single shipping address per order. Military APO/FPO addresses and PO boxes are accepted for shipping.
VAT Taxes: In the case of overseas shipping, we do not collect tax. The recipient is liable for all taxes and levies. Customers are recommended to contact local customs for further information as VAT costs may differ by country.
Returns and Exchanges: For information on how to return or exchange unwanted or damaged items, please visit our Returns and Exchanges Policy page (link here).
If you have any further questions, please feel free to contact us at
Vietnam Office: 41A Ly Thai To, Ly Thai To Ward, Hoan Kiem District, Hanoi 100000, Vietnam
USA Mailing: 5520 Glades Cut-off road, Fort Pierce, Florida 34981, United States
Phone Number: +1 (470) 529-1086
Email Support: [email protected]
Working Hours: (9 am – 5 pm EST, Monday – Friday)